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Every saree is checked, folded and packed by hand at our Gariahat shop before it leaves us. This page tells you what to expect once you place an order.
Orders are dispatched within 1 to 2 working days of being placed. Working days are Monday to Saturday, excluding public holidays.
If a saree needs fall and edging, or any other customisation you have asked for, dispatch takes a few days longer. We will tell you when you order.
Shipping is free on every order within India. There is no minimum order value.
Delivery takes 5 to 7 working days after dispatch. Metro cities are usually quicker. Remote pin codes, the North East, and hill stations can take a little longer.
We ship through reputed courier partners and every parcel is trackable.
Cash on Delivery is available across India at no extra charge.
We confirm every COD order before we pack it. You will receive a WhatsApp message on the number you gave at checkout asking you to confirm. If we do not hear back within 48 hours, the order is cancelled automatically and we will let you know.
Please keep the exact amount ready. Our courier partners may not be able to give change.
We ship worldwide. Charges are based on the total weight of your parcel:
| Parcel weight | Shipping charge |
|---|---|
| Up to 1 kg | Rs 3,500 |
| 1 kg to 2 kg | Rs 5,000 |
| 2 kg to 3 kg | Rs 7,000 |
Most single saree orders fall in the first slab. The exact charge is calculated at checkout before you pay.
Delivery time depends on the destination country and on customs clearance there. We will share your tracking number as soon as the parcel is handed over, so you can follow it the whole way.
Customs duties and taxes. Any import duty, customs charge, or local tax levied by the destination country is payable by you and is not included in what you paid us. These charges are set by your government, not by us, and we have no way to calculate or reduce them. If a parcel is refused or abandoned at customs, we cannot refund the shipping charge.
Orders over 3 kg are shipped on a quote. Email us and we will work it out with you.
You will get a confirmation when you order, and a tracking link on WhatsApp and email once the parcel is handed to the courier. If you have not received tracking within 3 working days of ordering, write to us at info@balaramsaha.com with your order number.
Please check your address and phone number carefully at checkout. We ship to the address exactly as you entered it.
If you need to change the address, tell us before the order is dispatched and we will update it. Once the parcel is with the courier, we cannot change it.
If a parcel comes back to us because the address was incomplete, nobody was available after repeated attempts, or delivery was refused, we will contact you. Re-shipping the parcel will be charged at actual courier cost.
Once a parcel is with the courier, transit time is in their hands. Weather, strikes, festival season volumes, local restrictions and customs holds can all add days. We will chase the courier on your behalf and keep you updated, but we cannot guarantee a delivery date.
If the packaging is torn, opened or tampered with, please refuse the parcel and do not accept delivery. Then email us at info@balaramsaha.com with your order number. We will send a replacement at no cost to you.
If you have already accepted the parcel and then find a problem, photograph it and email us within 48 hours of delivery.
Cancel before your order is dispatched and we refund the full amount. Once it has shipped, shipping charges are not refundable.
Return and exchange rules, including reverse shipping charges, are set out in our Refund Policy.
Balaram Saha Private Limited
14/6 Gariahat Road, Falguni Sangha, Ekdalia, Ballygunge, Kolkata, West Bengal 700019, India
Email: info@balaramsaha.com
Last updated: 20 September 2026