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Balaram Saha Private Limited
14/6 Gariahat Road, Falguni Sangha, Ekdalia, Ballygunge, Kolkata, West Bengal 700019, India
Email: info@balaramsaha.com
Last updated: 13 September 2026. This policy replaces our previous privacy policy dated 12 April 2016.
This policy explains what personal data Balaram Saha Private Limited collects when you shop with us at balaramsaha.com, message us on WhatsApp, or interact with us on Instagram and Facebook, why we collect it, who we share it with, and the rights you have over it.
We handle your data in line with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025. In the language of that Act, you are the Data Principal and we are the Data Fiduciary.
| What | Examples | Why we need it |
|---|---|---|
| Contact details | Name, mobile number, email address, delivery and billing address | To take, pack, deliver and support your order, and to reach you if there is a problem with it |
| Order details | Items ordered, order value, payment method, order and delivery status | To fulfil the order, process returns and refunds, and keep the accounting and tax records the law requires of us |
| Payment information | Payment confirmation and the last four digits of a card | To confirm payment. We never see or store your full card number, UPI PIN, CVV or net banking credentials. Those go directly to our payment gateway |
| Messages you send us | WhatsApp messages, Instagram comments and direct messages, emails, and anything you attach to them | To answer your question, take your order, and keep a record of what was agreed |
| Website usage | Pages viewed, items added to cart, device and browser type, approximate location from your IP address | To keep the site working, understand which products people are looking for, and measure whether our advertising is worth the money |
We do not ask for and do not want your Aadhaar number, PAN, bank account number, caste, religion, health information, or any other sensitive information. Please do not send these to us. If you send them anyway, we will delete them.
We use the official WhatsApp Business Platform, operated by Meta, to send order updates and to answer your questions.
What we send. When you place an order we send a confirmation to the mobile number on that order. For Cash on Delivery orders we send a message asking you to confirm the order before we pack it, and if we do not hear back within 48 hours we cancel the order and tell you. We also message you if an order is cancelled for any other reason.
Why we may message you. These are service messages about an order you placed. We do not send marketing or promotional messages on WhatsApp unless you have separately asked us to.
How to stop them. Reply STOP on WhatsApp, or email info@balaramsaha.com. We will stop messaging that number within 7 working days. Stopping WhatsApp messages does not cancel your order, and we will contact you by phone or email instead where we need to.
Automation. Some replies are sent automatically by our own systems rather than typed by a person. A member of our staff can see the conversation and will take over whenever your question needs a human. WhatsApp messages are carried by Meta under their own terms, which you can read at whatsapp.com/legal.
When you comment on one of our Instagram posts or send us a direct message, we receive your Instagram username, the text of your comment or message, and the post it relates to.
We use this to answer you. If you ask about the price or availability of a saree, our system may reply to your comment publicly and send you the price and a link in a direct message. That reply may be generated automatically. We do not use your Instagram profile for advertising, we do not add you to any mailing list from a comment, and we do not sell or share this information.
We also advertise on Meta and Google platforms. Those platforms may show you our ads based on your activity on their services and on our website. Their use of your data is governed by their own privacy policies, not ours.
Our website runs on Shopify and uses cookies to keep your cart working, remember you between visits, and measure traffic. We also use Meta Pixel and Google Analytics to understand how people find and use the site and whether our advertising is working.
You can block or delete cookies in your browser settings. The site will still work, but your cart may not be remembered between visits.
We do not sell your personal data to anyone, ever. We share it only with the businesses that help us run ours, and only as much as they need:
When a retention period ends, we delete the data or remove everything that identifies you.
Under the Digital Personal Data Protection Act, 2023, you have the right to:
Exercising these rights is free and we will not treat you differently for it.
Email info@balaramsaha.com with the subject line Data request, or write to us at the Gariahat Road address above. Tell us what you want us to do and give us the mobile number or email address you used when ordering, so we can find your records.
We respond to every request within 30 days, and we resolve every grievance within 90 days as the DPDP Rules require.
Grievance Officer
Balaram Saha Private Limited
14/6 Gariahat Road, Falguni Sangha, Ekdalia, Ballygunge, Kolkata, West Bengal 700019
Email: info@balaramsaha.com
If you are not satisfied with how we handle your complaint, you may raise it with the Data Protection Board of India.
To have your personal data deleted, email info@balaramsaha.com with the subject line Delete my data, from the email address you used with us, or including the mobile number you used.
Tell us whether you want everything deleted, or only a specific part, for example your WhatsApp conversation history or your Instagram messages.
What happens next:
We protect your data with access controls, encrypted connections, and by limiting who on our team can see what. Our store, payments and messaging all run on established platforms with their own security programmes.
If a data breach affects you, we will tell you and report it to the Data Protection Board of India within 72 hours, as the DPDP Rules require.
No system is perfectly secure. We will never ask you for your password, card PIN, CVV, UPI PIN or an OTP. Anyone who does is not us.
Our store is not intended for anyone under 18. We do not knowingly collect data from children. If you believe we hold a child's data, email us and we will delete it.
We will post any changes on this page and update the date at the top. If a change materially affects how we use your data, we will tell you directly.
Balaram Saha Private Limited
14/6 Gariahat Road, Falguni Sangha, Ekdalia, Ballygunge, Kolkata, West Bengal 700019, India
Email: info@balaramsaha.com
Website: balaramsaha.com